Shipping Policy

At Wleti, we want every order to reach you safely and on time. This Shipping Policy explains how we prepare, dispatch, and deliver your jacket, what our delivery times look like, and what can affect them.

By placing an order on our website, you agree to the shipping terms described on this page.

1. Order Processing

Once you place your order through our website, it is sent to us on WhatsApp. Our team confirms the details with you before we begin.

• Orders are usually processed within 1 to 2 working days after confirmation.
• We do not process orders on Sundays and public holidays.
• You will receive a WhatsApp confirmation once your order has been packed and handed to the courier.

Please make sure your name, phone number, and delivery address are correct. If we spot a mistake, we will contact you before dispatch.

2. Delivery Time

Our standard delivery time is up to 2 weeks (14 days) from the date your order is dispatched, depending on your location.

• Pakistan: 2 to 5 working days after dispatch.
• United Kingdom: 5 to 10 working days after dispatch.
• United States: 7 to 12 working days after dispatch.
• Europe: 7 to 12 working days after dispatch.
• Rest of the world: up to 14 working days after dispatch.

These are normal timeframes. In most cases your order arrives sooner, but please allow the full 2-week window before contacting us about a delay.

3. Our Courier Partners

We work with well-known international and regional courier services. Based on your location, your order will be delivered by one of the following partners:

We choose the courier partner based on your delivery address and the fastest available service. You do not need to choose a courier yourself.

4. Tracking Your Order

Once your parcel is handed to the courier, we will send you a tracking number on WhatsApp. You can use this number on the courier's website to see where your parcel is.

If you do not receive a tracking number within 3 working days after your order is confirmed, please contact us and we will check.

5. Possible Delays

Delivery times are estimates, not guarantees. While we do everything we can to ensure your order arrives within 2 weeks, there are situations outside our control that can cause delays:

• Political situations: strikes, protests, or civil unrest in your country or in a transit country.
• Weather conditions: heavy rain, snow, storms, floods, or other severe weather that stops courier movement.
• Customs checks: extra time for customs clearance on international parcels.
• Public holidays: national holidays in your country or in the courier's transit hubs.
• Courier delays: unexpected backlogs or operational issues at the courier service.
• Incorrect address: if the address you provided was incomplete or wrong.
• Global events: pandemics, travel restrictions, or other major events that slow down international shipping.

In any of these cases, we will keep you informed on WhatsApp and do whatever we can to help. Please understand that once a parcel leaves our hands, we depend on the courier to complete delivery.

6. Shipping Cost

Shipping charges depend on the country you are ordering from:

• Pakistan: Free delivery.
• United Kingdom: £8 flat rate.
• United States: $35 flat rate.
• Europe: €25 flat rate.

The exact shipping amount is always shown at checkout before you place your order. There are no hidden charges.

7. International Orders

We ship to most countries around the world through our international courier partners. For international orders, please note:

• Import duties, taxes, or customs fees may apply in your country. These are not included in the price and must be paid by you if required.
• Delays at customs are common and are outside our control.
• If you refuse to pay customs fees and the parcel is returned to us, we may not be able to refund the shipping cost.

8. Failed Delivery

If the courier tries to deliver your parcel but nobody is available to receive it, or if the address is incorrect, the parcel may be returned to the courier's local depot or sent back to us.

• Please make sure someone is available at the delivery address, or provide a contact number where the courier can reach you.
• If the parcel is returned to us due to a failed delivery, we will contact you to arrange a re-shipment. Additional shipping charges may apply.
• If the parcel is lost or held at the courier's depot for too long and cannot be recovered, we may not be able to issue a full refund.

9. Lost or Damaged Parcels

Every parcel is packed carefully before dispatch. In the rare case that your parcel is lost or arrives damaged:

• Please take photos of the damage and the packaging as soon as you notice it.
• Contact us on WhatsApp within 48 hours of receiving the parcel.
• We will open a case with the courier and help you get a replacement or a refund.
• If the parcel is lost in transit, we will either reship it or issue a refund once the courier confirms the loss.

10. Contact Us

If you have any questions about your shipment, please reach out to us:

• Email: ukwleti@gmail.com
• WhatsApp: +44 7456 678826
• Or use our contact page

Please include your order ID when contacting us so we can help you faster.